Legal

Acceptable Use Policy

Last Updated: September 18, 2026

This Acceptable Use Policy ("AUP") explains conduct that is not allowed on M8tcha. It applies to the M8tcha app, website, Rooms, events, messages, profiles, and all other related services (the "Services"). It supplements our Terms of Service. Capitalized terms not defined here have the meaning in the Terms.

1. Be Eligible and Truthful

• You must be at least 18 years old to use the Services.
• Use one account, provide accurate information, and do not impersonate another person.
• Do not create an account for someone else, use a bot, or misrepresent your age or identity.

2. Prohibited Conduct

You may not use the Services to:

• Harass, stalk, threaten, intimidate, exploit, or endanger anyone.
• Publish hate speech, discriminatory abuse, threats of violence, or graphic violence.
• Engage in, facilitate, recruit for, advertise, or otherwise promote human trafficking, sex trafficking, or the sexual exploitation of any person.
• Create, possess, request, offer, share, or link to child sexual abuse material (CSAM), or engage in or facilitate child sexual exploitation or abuse. This includes any sexual, exploitative, or abusive content involving anyone under 18, whether real, fictional, AI-generated, or digitally altered. We have zero tolerance for this conduct.
• Share sexually explicit content, sexual solicitation, or any content involving minors.
• Scam, defraud, extort, solicit money, or request payment or financial credentials from users.
• Promote unlawful commercial activity, spam, pyramid schemes, or unauthorized advertising.
• Share another person's private information, images, or communications without permission.
• Upload malware or attempt to phish, scrape, reverse engineer, disrupt, or bypass security.
• Use the Services for unlawful discrimination, surveillance, or any illegal purpose.

3. Content and Safety

Only upload content you have the right to share. We may remove content, restrict visibility, suspend or terminate accounts, preserve evidence, and report suspected crime or urgent safety threats to appropriate authorities, including suspected human trafficking, sex trafficking, sexual exploitation, CSAM, and child sexual exploitation or abuse. We do not guarantee that every violation will be detected or prevented. M8tcha does not conduct criminal background checks or guarantee the identity or safety of any user.

4. Reporting

Use the in-app report or block tools whenever possible. For urgent safety concerns, contact local emergency services first. You may also email [email protected]with the username, relevant dates, and a description of the concern. Do not include unnecessary sensitive information.

5. Enforcement and Appeals

We assess reports using the information available to us and may take action proportionate to the risk, including warnings, content removal, feature limits, suspension, or termination. We may retain records needed for safety, fraud prevention, legal compliance, and appeals. If you believe enforcement was mistaken, contact us at [email protected] with the subject “AUP appeal” and the account email or username.